NIZU

Tickets

NIZU Tickets is your built-in help desk and support management system. Manage customer requests, assign tickets to team members, and track resolution — all connected to your clients, tasks, and projects.

Erste Schritte
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Resolve support requests faster with canned responses, smart filters, and team assignments. Clients can submit and track tickets from their own portal, reducing back-and-forth communication.

Erste Schritte

Canned Responses

Save and reuse common replies to resolve frequent support requests faster

Labels

Tag and categorize tickets for faster triage, routing, and reporting

User Signatures

Add personalized signatures to all ticket replies for a professional touch

Filters

Quickly find tickets by status, label, assignee, client, or date range

NIZU

Verbundene Apps

Tasks

Wie ist verbunden: Tickets can be escalated into Tasks when work needs to be done, keeping support and project execution connected in one workflow.

App

Invoices

Wie ist verbunden: Billable support time logged on Tickets can be converted to invoice items, ensuring no support hours go unbilled.

App

No App works alone

Here is a list of other connected apps:

  • Email integration

  • Client portal

  • Assignments

  • Analytics

Clients

Wie ist verbunden: All tickets are linked to the client who raised them, giving your support team full context on account history and open issues.

App

Projects

Wie ist verbunden: Tickets related to ongoing Projects are linked to provide full visibility into support load alongside project delivery.

App