Tickets
NIZU Tickets is your built-in help desk and support management system. Manage customer requests, assign tickets to team members, and track resolution — all connected to your clients, tasks, and projects.
Features
Resolve support requests faster with canned responses, smart filters, and team assignments. Clients can submit and track tickets from their own portal, reducing back-and-forth communication.
Canned Responses
Save and reuse common replies to resolve frequent support requests faster
Labels
Tag and categorize tickets for faster triage, routing, and reporting
User Signatures
Add personalized signatures to all ticket replies for a professional touch
Filters
Quickly find tickets by status, label, assignee, client, or date range
Connected Apps
Tasks
How is connected: Tickets can be escalated into Tasks when work needs to be done, keeping support and project execution connected in one workflow.
appInvoices
How is connected: Billable support time logged on Tickets can be converted to invoice items, ensuring no support hours go unbilled.
appNo App works alone
Here is a list of other connected apps:
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Email integration
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Client portal
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Assignments
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Analytics
Clients
How is connected: All tickets are linked to the client who raised them, giving your support team full context on account history and open issues.
appProjects
How is connected: Tickets related to ongoing Projects are linked to provide full visibility into support load alongside project delivery.
app