Who is Karim Export
Founded in 1989, Karim Export is a Belgian company specialized in import-export of Roll on-Roll off cargo, shipping, customs & storage towards all destinations in West Africa from the main European ports
Les gros problèmes
- Frustrated customers calling on non-working hours
- Overload of customer's calls
- Lost of potential leads
- Hard communication and coordination during the COVID19 with the staff & customers
Notre solution
- Server Sur place et en sécurité
- Rocket.Chat Pro Version
- Direct support from RGW & not Rocket Chat
- Website live Chat
- RGW WhatsApp Integration with existing belgian number
Results
- Intenal communication improvement
- Leads recovery indepently of the contact time & day
- Happy customers that can only communicate during non-working days & hours, they receive their response
- Leads & customers permanent broadcast channel to announce departures, or pomotions