ニズ

Tickets

NIZU Tickets is your built-in help desk and support management system. Manage customer requests, assign tickets to team members, and track resolution — all connected to your clients, tasks, and projects.

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特徴

Resolve support requests faster with canned responses, smart filters, and team assignments. Clients can submit and track tickets from their own portal, reducing back-and-forth communication.

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Canned Responses

Save and reuse common replies to resolve frequent support requests faster

Labels

Tag and categorize tickets for faster triage, routing, and reporting

User Signatures

Add personalized signatures to all ticket replies for a professional touch

Filters

Quickly find tickets by status, label, assignee, client, or date range

NIZU

接続されたアプリ

Tasks

どのように接続されているか: Tickets can be escalated into Tasks when work needs to be done, keeping support and project execution connected in one workflow.

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Invoices

どのように接続されているか: Billable support time logged on Tickets can be converted to invoice items, ensuring no support hours go unbilled.

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No App works alone

Here is a list of other connected apps:

  • Email integration

  • Client portal

  • Assignments

  • Analytics

Clients

どのように接続されているか: All tickets are linked to the client who raised them, giving your support team full context on account history and open issues.

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Projects

どのように接続されているか: Tickets related to ongoing Projects are linked to provide full visibility into support load alongside project delivery.

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